Refund policy

 

30 Day Returns

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unworn, unused, and returned in its original condition with all tags and original packaging. Proof of purchase is also required.

To request a return, please contact us at Support@themaster-shop.com. Our customer care team will provide you with the return instructions and return address.

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure that your return arrives safely.

Refunds

Once your return has been received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, please contact us immediately at Support@themaster-shop.com so we can review the issue and provide the best possible solution.

Exceptions

Personalized products, personal care products, gift cards, hazardous materials, flammable liquids, and gases cannot be returned.

Sale items may be returned within 30 days as long as they meet the return eligibility requirements stated above.

Please contact us if you have any questions or concerns about a specific item.

Exchanges

If you would like to exchange an item, color, or style, please contact us at Support@themaster-shop.com. Our customer care team will be happy to assist you and provide the best possible solution.

Order Cancellations

Orders may be cancelled within one hour of being placed. Approved cancellations are subject to a processing fee of 5 percent of the total order value.